Terms of Service and Logistics Agreement

These Terms of Service and Logistics Agreement (hereinafter the "Terms") govern access to and use of the website https://amirelay.com, the "shipping center" SaaS application accessible via the dashboard, and all fulfillment, storage, pick & pack, returns management, and ancillary services (hereinafter the "Service") provided by Monsieur Yassir Boudda, Entrepreneur individuel, registered under SIREN 853374551(hereinafter the "Operator", "we", or "amirelay").

By creating an account, topping up the wallet, sending an inbound shipment, or using the Service, the Client (hereinafter "you" or "the Client") accepts these Terms without reservation. If you do not accept these terms, you must immediately cease using the Service.

1. Purpose of the Service

amirelay provides logistics services for resellers and second-hand professionals, including on the Vinted® platform, including without limitation:

• receipt, quality control (QC), weighing, and cubing of inbound shipments;
• storage of goods billed per cubic metre (m³);
• pick & pack and preparation of outbound orders;
• processing of PDF shipping labels (including Vinted, Mondial Relay®, Chronopost, Vinted Go®);
• management of buyer returns and undeliverable parcels;
• photographic and video capture for evidentiary purposes in the event of disputes;
• billing via prepaid wallet and reporting via the SaaS dashboard.

The Service is provided on a "best effort" basis with a target dispatch within twenty-four (24) business hours for orders whose valid label is received before the cut-off time displayed on the dashboard, subject to stock availability and absence of force majeure.

2. Non-affiliation with Vinted and third-party platforms

amirelay is not affiliated with, associated with, authorised, approved, sponsored by, or a representative of Vinted, Vinted Go, Mondial Relay, Chronopost, La Poste, Colissimo, or any other marketplace or carrier mentioned on the website.

Vinted®, Vinted Go®, Mondial Relay®, Point Relais®, Chronopost®, and Colissimo® are registered trademarks of their respective owners. The Client remains solely responsible for compliance with the terms and conditions, sales policies, anti-circumvention rules, and applicable legal obligations on each marketplace, including the accuracy of listings, product compliance, consumer invoicing where applicable, and compliance with the right of withdrawal.

The Operator does not intervene in the contractual relationship between the Client and the end buyer on Vinted or any other platform. Any commercial dispute (non-conformity, alleged counterfeiting, abusive return) remains, in principle, the Client's responsibility towards the buyer, the Operator acting solely as a logistics provider.

3. Account creation and eligibility

The Client must be an adult natural person acting in a professional capacity or a duly registered legal entity. The Client warrants the accuracy of the information provided (identity, address, SIRET number where applicable, bank details for refunds).

The Operator reserves the right to refuse account opening, suspend, or close an account in the event of suspected fraud, prohibited goods, counterfeiting, money laundering, or violation of these Terms, without compensation, subject to amounts due for services already performed.

4. Pricing and wallet

Public rates in effect as of 1 June 2026 are as follows, excluding VAT:

• Storage: €20 excl. VAT per cubic metre (m³) per calendar month or billing cycle fraction;
• Pick & pack: €1.50 excl. VAT per outbound order prepared;
• Returns: €3 excl. VAT per buyer return or returned parcel processed.

Additional fees may apply for: premium packaging, additional photographs, certified destruction, long-term storage, non-standard handling, re-labelling, or bespoke services on quotation. Rates are displayed on the website and dashboard and may be revised with thirty (30) days' notice.

The Client funds a prepaid wallet. No continuous storage or dispatch service will be performed if the wallet balance is insufficient. Top-ups are, unless otherwise stated, non-refundable once consumed in services or reserved for the current month's storage.

5. Inbound shipments and quality control (QC)

Any shipment to the warehouse must be declared in advance via the dashboard (creation of an "inbound shipment"). The Client provides an accurate description of the contents, an estimated volume, and, where applicable, the declared value for insurance purposes.

Upon receipt, the Operator performs a check including: parcel identification, weighing, measurement or cubic estimation, opening or visual inspection, and photo/video capture according to the subscribed service level. The Client acknowledges that these elements constitute contractual evidence in the event of internal disputes or challenges to condition upon arrival.

QC refusal. The Operator reserves the right to refuse all or part of a shipment without obligation to store, including in the event of: prohibited goods (weapons, dangerous products, manifest counterfeits, unsuitable perishable products, illicit contents), material non-conformity with the declaration, damaged parcel presenting a risk, harmful odour, infestation, or non-payment of receipt fees. Return to the Client or secure destruction costs are borne by the Client.

6. Storage, cubing, and retention of title clause (Article 2286 French Civil Code)

Storage is billed on the basis of the volume actually occupied, expressed in m³, rounded according to the rules displayed on the dashboard (generally to the next hundredth of m³). The Client may consult in real time the allocated volume and movement history.

In accordance with Article 2286 of the French Civil Code, deposited goods remain the property of the Client, subject to the provisions below. The Client grants the Operator a right of retention over stored goods to secure payment of all amounts due (storage, pick & pack, returns, ancillary fees, penalties, collection costs).

As long as amounts are not fully paid, the Operator may refuse any stock release or dispatch, within the limits of the legal right of retention. The Client is informed that forced sale or transfer of retained goods may occur in accordance with Article 2286 and the sections relating to unpaid amounts below.

7. Unpaid amounts, formal notice, and stock liquidation

In the event of insufficient wallet balance or unpaid invoice at due date, the Operator will send an electronic notification to the Client. If not regularised within fifteen (15) calendar days, a formal notice may be sent by email with read receipt or by post.

After an additional period of thirty (30) days following an unsuccessful formal notice, and after informing the Client of their right to dispose of their goods, the Operator may, without prejudice to any other remedy:

• continue retention of the goods;
• charge increased storage fees as displayed for "long-term / unpaid storage";
• proceed with stock liquidation by private sale, professional auction, or destruction, depending on the nature of the goods and legal obligations;
• apply sale proceeds to the Operator's receivables, after deduction of sale and destruction costs;
• return any surplus to the Client, after deduction of transfer fees, or deposit the surplus in an escrow account if the Client is unreachable.

The Client waives any claim against the Operator for the difference between secondary market value and declared insurance value; liquidation shall be regarded as a recovery measure and not a commercial valuation.

8. Order preparation and PDF labels

The Client is responsible for uploading valid, complete shipping labels corresponding to the item being shipped. The PDF parser is provided as an aid to data entry; the Client must verify the carrier, relay point or Vinted Go spot, and declared weight before final validation.

The Operator disclaims all liability in the event of an incorrect label provided by the Client, cancellation of an order on the marketplace after preparation, or carrier refusal due to non-conformity of the label or parcel. Pick & pack fees remain due if preparation has commenced, except in the event of a manifest error attributable to the Operator.

9. Returns, disputes, and video evidence

Buyer returns are processed according to the Client's instructions configured in the dashboard (restock, quarantine, destruction, return to Client). Standard return handling is €3 excl. VAT per parcel processed.

Video and photographic recordings made at inbound or during a return inspection are retained for a limited period (generally ninety (90) days, unless required by law or an ongoing dispute) and may be provided to the Client upon reasoned request for defence against a fraud claim (wrong item, disputed weight, empty parcel). They do not constitute a guarantee of success before Vinted or a court.

The Client acknowledges that the Operator is not a party to Vinted disputes and cannot impose a decision on the platform. The provision of evidence is an obligation of means, not of result.

10. Prohibited goods and compliance

It is strictly prohibited to store or ship via the Service:

• counterfeit products, unauthorised replicas, or items imitating a brand, logo, design, or licence (e.g. football jerseys, sneakers, luxury accessories);
• counterfeit products or products presenting a health risk;
• regulated substances, weapons, ammunition, fireworks;
• cash, undeclared jewellery of exceptional value without prior written agreement;
• personal data outside the GDPR framework;
• any product whose sale is illegal in the European Union or the country of destination.

The Client warrants that it holds all necessary rights, licences, and authorisations. It shall indemnify the Operator against any claim, fine, or action resulting from a breach of this warranty.

10 bis. Counterfeiting, international imports, and partner protection

The Client warrants that all goods entrusted to amirelay are authentic, legally acquired, and free of any third-party intellectual or industrial property rights. Items presented as original without proof of authenticity, "reps", "UA", "inspired" items, or any replica of a registered brand are prohibited.

Shipments from countries outside the European Union or EEA (including China, Hong Kong, Turkey, or any other non-EU country) expose the Client and amirelay partner receiving centres to customs inspections, seizures, fines, and customs clearance or destruction costs. In the event of seizure for counterfeiting or customs non-conformity of a parcel addressed to an amirelay partner, the Client acknowledges that:

• partner agents and receiving points may be held criminally or financially liable by customs (fines, destruction costs, immobilisation);
• amirelay is not responsible for these sanctions, which result exclusively from the content supplied by the Client;
• the Client must indemnify amirelay and the relevant receiving partner, within eight (8) business days, for any fine, penalty, customs storage fee, destruction, or procedure initiated due to the Client's goods.

Immediate measures.As soon as a serious suspicion of counterfeiting or customs non-conformity is identified (upon receipt, during quality control, or on instruction from an authority), the Operator may, without notice or compensation: refuse the shipment, place it in quarantine, return it at the Client's sole expense, or arrange for its destruction in accordance with regulations, and suspend or terminate the account. The Client will provide upon request proof of purchase, supplier invoices, certificates of authenticity, or resale authorisations.

11. Insurance and value limits

Unless an ad valorem insurance option is expressly accepted in writing, the Operator's liability for loss, theft, or destruction of goods is capped at one hundred euros (€100) per parcel or per SKU, or the amount of storage fees for the three (3) preceding months for the relevant SKU, whichever is lower.

The Client is advised to take out its own transport and storage insurance for valuable items. Declaring a value above standard thresholds without supplementary insurance does not bind the Operator beyond the caps above.

12. Limitation of liability

To the extent permitted by French law, the Operator shall not be liable for indirect, intangible, or consequential damages, including: loss of profit, loss of clientele, loss of marketplace rating, cancellation of Vinted sales, platform penalties, or damage to e-reputation.

The Operator's total cumulative liability, all causes and all goods combined, is capped at the higher of: (i) the total amounts actually paid by the Client during the three (3) months preceding the triggering event; or (ii) five hundred euros (€500).

These limitations do not apply in the event of fraud, gross negligence, or death/injury caused by proven negligence of the Operator, nor to legal warranties whose exclusion is prohibited by law.

13. Force majeure

Events recognised as force majeure under French case law, and additionally: pandemic, carrier strikes, relay point closures, prolonged unavailability of Vinted or its APIs, war, major cyberattack, warehouse fire not attributable to the Operator, energy supply disruption. Deadlines are suspended without penalty for the duration of the event.

14. Intellectual property

The website, dashboard, amirelay trademarks, software, databases, and content are the property of the Operator. Any unauthorised reproduction, reverse engineering, or automated extraction is prohibited.

15. Personal data

Data processing is described in the Privacy Policy. The Client is the data controller for its buyers' data transmitted via labels or instructions; the Operator acts as processor for logistics execution.

16. Term, termination, and effects

These Terms are concluded for an indefinite period. The Client may terminate by settling all amounts due and requesting return or dispatch of its stock at prevailing rates. The Operator may terminate for serious breach or persistent non-payment, subject to retention and liquidation rights.

17. Amendments

These Terms may be amended at any time. The version published on the website prevails. For material amendments affecting pricing or liability, thirty (30) days' notice will be communicated by email or dashboard notification.

18. Governing law and jurisdiction

These Terms are governed by French law. In the event of a dispute between professionals, exclusive jurisdiction is assigned to the courts of Lille Métropole, subject to any mandatory specific allocation. For consumer Clients where applicable, consumer protection rules and territorial jurisdiction apply.

19. Clients based in the United Kingdom and the European Union

The Service is operated from France. Clients based outside France (including in the United Kingdom or the European Union) acknowledge that import, storage, and re-export of goods may entail duties, VAT, customs formalities, or import restrictions specific to each State. The Client remains solely responsible for the tax and customs compliance of its resale operations, including on Vinted.

amirelay is not a tax representative, customs broker, or legal adviser. Any estimate of duties or VAT provided for information purposes is non-binding. Hub addresses communicated serve solely for logistics receipt of parcels declared in the dashboard.

20. Subcontractors, carriers, and third parties

The Operator may use subcontractors (warehousing, transport, printing, IT, payment) to perform the Service. These third parties operate within the limits of their own terms and insurance. The Operator remains responsible to the Client for performance of ordered services, subject to the liability limitations in these Terms and force majeure events attributable to carriers.

Delays, loss, or damage attributable exclusively to the carrier after handover of the parcel are governed by the applicable carrier conventions (CMR, Chronopost terms, Mondial Relay, etc.). The Client may request available proof of deposit from the dashboard.

21. Cookies, analytics, and communications

The website may use technical cookies necessary for operation (session, language, theme) and, where applicable, anonymised audience measurement tools. Detailed terms are set out in the Privacy Policy. The Client may configure their browser to refuse non-essential cookies.

Transactional notifications (wallet balance, shipment received, order dispatched) are sent by email or via the dashboard. The Client undertakes to maintain a valid email address and to check notifications regularly; these shall constitute formal notice where required by law.

22. Claims, support, and mediation

Any claim relating to the Service must be submitted within fifteen (15) calendar days of the disputed event (alleged delay, damage, stock discrepancy), via the Formulaire de contact, with the relevant shipment, SKU, or order number and supporting documents. After this period, evidence may no longer be available (including inbound videos).

If no satisfactory response is received within thirty (30) days, the professional Client may request consumer mediation or a competent commercial mediator in e-commerce matters. Contact details of the appointed mediator will be provided upon written request. This mediation is optional and does not preclude legal action.

23. Contact

Monsieur Yassir Boudda — 1 B Rue Laurent Lavoie, Résidence Robespierre B425, 59370 Mons-en-Baroeul, France
SIREN: 853374551 — SIRET: 85337455100010
Email: Formulaire de contact

The professional Client may, after an attempt at amicable resolution, resort to commercial mediation, contact details of which will be provided upon request via the Formulaire de contact.

Last updated: June 2026 — Version 1.2 Vinted fulfillment